Working With Clients. Attract and Keep Every One of Them

Relationship marketing, loyalty increase, post sale service, dealing with key company clients

5,0
(2 recensioni)
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Durata
12,3h
Il corso include:
1:32 ora di video
additional
9 quiz
9 casi di studio
Anteprima

Cosa otterrai:

Methods of effective reasoning for a face-to-face meeting
Methods to work with customers’ doubts and objections
The after sales service
Principles of managing your key accounts
Understanding the principles of the relationship marketing

Info sul corso

If you have just started learning the profession of the customer relationships manager or if you are looking for a new field to build your career, then you are in the right place because our course would be helpful in both cases. Customer relationship manager is a person who is responsible for company’s relationships with the buyers. We’ll look into main principles on which this work is built, learn basic concepts of customer relationship marketing, as well as the strategy for the customer-oriented approach.

If you have doubts about your approach towards customer relationships – don’t worry, in our course you’ll be able to study characteristics of the communication with particular types of people, especially with your key customers, and you’ll learn how to establish long-term, productive relationships with them. The knowledge you gain will be useful for your professional realization in the sales field, and will help you strengthen your position and improve your status.
Competenze che acquisirai:
  • Feedback processing
  • Dealing with objections
  • Negotiating
  • Customer-centric approach
  • Dealing with difficult clients

Struttura del corso

Lezione 1. Relationship marketing

19:37 min
2 materiale aggiuntivo
1 test
1 caso di studio
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Lezione 2. Methods for improving your customer loyalty

11:05 min
2 materiale aggiuntivo
1 test
1 caso di studio
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Lezione 3. Main principles and techniques of communicating with the customer

10:36 min
1 materiale aggiuntivo
1 test
1 caso di studio
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Lezione 4. Identifying and creating customer needs

9:17 min
2 materiale aggiuntivo
1 test
1 caso di studio
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Lezione 5. Negotiating with a customer

7:35 min
1 materiale aggiuntivo
1 test
1 caso di studio
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Lezione 6. Face-to-face negotiations

7:10 min
2 materiale aggiuntivo
1 test
1 caso di studio
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Lezione 7. Working with customer’s objections and doubts

9:57 min
1 materiale aggiuntivo
1 test
1 caso di studio
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Lezione 8. Customer service after sales

11:15 min
2 materiale aggiuntivo
1 test
1 caso di studio
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Lezione 9. Tasks and functions of a key account manager

5:59 min
2 materiale aggiuntivo
1 test
1 caso di studio
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Certificato

Una volta completato con successo il corso, ti verrà inviato un certificato al tuo indirizzo e-mail. Questo confermerà le conoscenze e le competenze che hai acquisito.

Certificate

Recensioni

Genry

5,0

Дмитрий

5,0

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