카탈로그수업 1. How to pick the key to anyone. Types of problematic customers
19:20 분
추가 자료
1개의 퀴즈
1 사례
진행 언어를 선택하세요
지속 시간
11시간
코스 포함 내용:
1:18 시간의 동영상
additional
8개의 퀴즈
8 사례
미리보기
획득 가능:
You will learn to work with all types of customers and adjust quickly to their mood.
You will understand the types of conflict situations and how to resolve them.
You will find out how to reduce stress levels in difficult situations.
You will learn how to negotiate when the customer says they won’t pay for work.
You will understand how to control your emotions and cheer yourself up when you are sad.
이 과정에 대한 정보
Sooner or later, any business owner inevitably faces problematic customers. How can you find a common language with them and build trust relationships? In this online course, you will surely find the answer!
The training will help you understand everything about types of customers and the ways of dealing with them properly. You will learn how to build trust with your customers through active listening techniques, and what to do in situations where the customer does not want to pay for your services. We will show you how to manage your emotions in difficult situations. You will learn how to effectively solve customer problems and learn how to use negative feedback to grow your business. You can consolidate your knowledge with special tests, cases, and homework.
With this online course, you will be able to easily find a common language with your customers. You will learn how to listen to them and answer difficult questions. You will easily apply the knowledge and skills obtained to grow your business and successfully sell your services!
배우는 기술:
- Feedback processing
- Handling criticism
- Conflict management
- Negotiating
- Customer-centric approach
- Dealing with difficult clients
코스 구조
수업 2. Problematic situations: their types and how to resolve them
7:53 분
추가 자료
1개의 퀴즈
1 사례
수업 3. Handling claims
9:22 분
추가 자료
1개의 퀴즈
1 사례
수업 4. Dealing with non-payment
9:17 분
추가 자료
1개의 퀴즈
1 사례
수업 5. The customers you have attracted
8:07 분
추가 자료
1개의 퀴즈
1 사례
수업 6. Taming emotions. Situation control techniques.
8:41 분
추가 자료
1개의 퀴즈
1 사례
수업 7. How an idea can solve a customer problem.
8:44 분
추가 자료
1개의 퀴즈
1 사례
수업 8. In fact, a complaint is your gift. How customer problems can help you make your business the best in the niche.
6:36 분
추가 자료
1개의 퀴즈
1 사례
수료증
코스를 성공적으로 마치면 수료증이 이메일로 발송됩니다. 수료증은 지식과 기술을 습득한 사실을 확인합니다.
리뷰
ABDELLAH JEMAL SEID
5.0
Excellent
Артамонова Татьяна Владимировна
5.0
Екатерина Сняткова
5.0