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Business,Career Development

Conflict management: how to create a positive atmosphere in the team

Analysis of conflict situations and effective methods of their resolution that will help to get out of difficult situations

5.0
(87 reviews)
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What you will get:

You will study the types of conflicts and their causes
You will master emotion control techniques
You will learn how the dynamics of conflict work
You will study the types of conflict behavior
You will get instructions on how to resolve conflicts

About this course

Conflict management is an important skill for any modern entrepreneur. Think back to the last conflict you faced. What thoughts and feelings did you have at that moment? Anger? Fear? Grievance? Irritation? If you are a manager, have you ever broken up with an employee because of constant disagreements? Conflicts are accompanied by a feeling of discomfort, which is why they are so unpleasant. But with our online course, you'll be able to understand that conflict is not an indicator that things are bad. The indicator will be how you deal with it. That's what you have to learn!

You'll learn about the nature of conflicts that can arise within your team, explore the types and causes of disagreements, and consider conflict management techniques that will help you get out of difficult situations. You'll also realize that preventing conflict is easier than resolving it.

The acquired knowledge and skills will help you in the analysis of conflict situations. You will learn how to organize and conduct negotiations to resolve conflicts that arise in the process. Thanks to this, you will be able to create a friendly atmosphere in the team, which will contribute to the development of your business!
Skills you will get:
  • Empathy
  • Verbal communication
  • Emotional intelligence
  • Dealing with objections
  • Conflict management
  • Emotional leadership

Course structure

Lesson 1. Is conflict evil?

10:41 min
3 additional material
1 quiz
1 case
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In this lesson, you will learn the concept of conflict, consider the types of conflicts and their structure. You will be told what consequences you will face if you avoid conflict situations.

In the supplementary materials, you will be able to study the map of the conflict, as well as its main causes.

Lesson 2. Why conflicts arise

11:02 min
3 additional material
1 quiz
1 case
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The lesson is devoted to the causes of conflicts and their signs. This knowledge will help you master conflict management techniques.

Additionally, you will learn techniques that will help you keep your emotions under control. You will also receive a checklist with which you will understand that communication between employees is broken.

Lesson 3. How the conflict develops

6:30 min
3 additional material
1 quiz
1 case
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In this lesson, you will understand what the dynamics of conflict look like, that is, how conflict arises, manifests itself outwardly, develops, and fades. You will also learn how to identify the conflict in the early stages and not bring it to escalation.

Additionally, you will study the types of conflict behavior, as well as indicators of the brewing conflict.

Lesson 4. How to resolve conflict in the early stages

5:22 min
3 additional material
1 quiz
1 case
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In this lesson, you will study the algorithm of influence on pre-conflict situations, learn how to find the essence of existing contradictions. You will also consider the algorithms for working with emotions and the rules for communicating with conflicting parties.

In the supplementary materials, you will find instructions on conflict management.

Lesson 5. How to choose a strategy of behavior in conflicts

4:38 min
3 additional material
1 quiz
1 case
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In this lesson, you will understand that the resolution of certain conflicts requires different styles of behavior. Therefore, it is important to own the technologies of several strategies and, depending on the circumstances, apply the most effective ones.

In the supplementary materials, you will find a memo that you can provide to help the parties to the conflict so that they can resolve their differences.

Lesson 6. In what cases meditation is appropriate

10:33 min
3 additional material
1 quiz
1 case
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In this lesson, you will learn how a meditative approach helps resolve conflicts. You will understand how to use coaching to find out what the participants in the conflict want, and what role the manager plays in conflicts between employees.

In the supplementary materials, you will find an exercise that can be performed together with conflicting employees to reconcile them. You will also receive a checklist that will help you understand in which cases meditation is appropriate.

Lesson 7. Conflict prevention

5:04 min
3 additional material
1 quiz
1 case
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In the final lesson, you will learn techniques that will help you maintain a friendly atmosphere in the team.

In the supplementary materials, you will find a memo on preventing conflicts in the company during the period of change. You will also be able to familiarize yourself with the rules of constructive criticism.

Certificate

Upon successful completion of the course, you will receive a certificate in your email. It will confirm the knowledge and skills you will have acquired.

Certificate

Reviews

nderituaustine7

5.0

Татьяна Соцкова

5.0

Bianca quiroga

5.0

Es muy bueno!!

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