Crises are often referred to as "moments of truth." This is the time when people doff their masks and show their true colors. The stronger the crisis, the deeper the insights received. Surely, there are people who you want to believe and follow. Others are ready to work hard to translate their ideas into reality. However, some people, no less smart and gifted, cannot inspire you. But why? Well, a person's reaction to difficulties that arise plays an important role in this. A true leader is able to make the most out of the most difficult situations, overcome challenging times and get out of them stronger. In this lesson, you will learn how to become such a leader. You will understand why it is important to talk to employees, and how to competently do it. You will analyze a RACI model that will simplify decision making and role assignment for you. Moreover, you will find out how to answer employees' questions during times of uncertainty.
Additionally, you will learn about the specifics of creating and using the RACI matrix, and how a leader should respond to stressful situations.