CatalogueLesson 1. How to pick the key to anyone. Types of problematic customers
19:20 min
1 additional material
1 quiz
1 case
Problematic Customers. Building Trust
How ot recognise types of customers, how to approach them and find solutions in the most difficult situations
Preview
What you will get:
You will learn to work with all types of customers and adjust quickly to their mood.
You will understand the types of conflict situations and how to resolve them.
You will find out how to reduce stress levels in difficult situations.
You will learn how to negotiate when the customer says they won’t pay for work.
You will understand how to control your emotions and cheer yourself up when you are sad.
About this course
Sooner or later, any business owner inevitably faces problematic customers. How can you find a common language with them and build trust relationships? In this online course, you will surely find the answer!
The training will help you understand everything about types of customers and the ways of dealing with them properly. You will learn how to build trust with your customers through active listening techniques, and what to do in situations where the customer does not want to pay for your services. We will show you how to manage your emotions in difficult situations. You will learn how to effectively solve customer problems and learn how to use negative feedback to grow your business. You can consolidate your knowledge with special tests, cases, and homework.
With this online course, you will be able to easily find a common language with your customers. You will learn how to listen to them and answer difficult questions. You will easily apply the knowledge and skills obtained to grow your business and successfully sell your services!
Skills you will get:
- Feedback processing
- Handling criticism
- Conflict management
- Negotiating
- Customer-centric approach
- Dealing with difficult clients
Course structure
Lesson 2. Problematic situations: their types and how to resolve them
7:53 min
1 additional material
1 quiz
1 case
Lesson 3. Handling claims
9:22 min
1 additional material
1 quiz
1 case
Lesson 4. Dealing with non-payment
9:17 min
2 additional material
1 quiz
1 case
Lesson 5. The customers you have attracted
8:07 min
3 additional material
1 quiz
1 case
Lesson 6. Taming emotions. Situation control techniques.
8:41 min
3 additional material
1 quiz
1 case
Lesson 7. How an idea can solve a customer problem.
8:44 min
2 additional material
1 quiz
1 case
Lesson 8. In fact, a complaint is your gift. How customer problems can help you make your business the best in the niche.
6:36 min
1 additional material
1 quiz
1 case
Certificate
Upon successful completion of the course, you will receive a certificate in your email. It will confirm the knowledge and skills you will have acquired.
Reviews
ABDELLAH JEMAL SEID
5.0
Excellent
Артамонова Татьяна Владимировна
5.0
Екатерина Сняткова
5.0
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