Sooner or later, any business owner inevitably faces problematic customers. How can you find a common language with them and build trust relationships? In this online course, you will surely find the answer!
The training will help you understand everything about types of customers and the ways of dealing with them properly. You will learn how to build trust with your customers through active listening techniques, and what to do in situations where the customer does not want to pay for your services. We will show you how to manage your emotions in difficult situations. You will learn how to effectively solve customer problems and learn how to use negative feedback to grow your business. You can consolidate your knowledge with special tests, cases, and homework.
With this online course, you will be able to easily find a common language with your customers. You will learn how to listen to them and answer difficult questions. You will easily apply the knowledge and skills obtained to grow your business and successfully sell your services!