Working With Clients. Attract and Keep Every One of Them

Relationship marketing, loyalty increase, post sale service, dealing with key company clients

5.0
(2 reviews)
Preview

What you will get:

Methods of effective reasoning for a face-to-face meeting
Methods to work with customers’ doubts and objections
The after sales service
Principles of managing your key accounts
Understanding the principles of the relationship marketing

About this course

If you have just started learning the profession of the customer relationships manager or if you are looking for a new field to build your career, then you are in the right place because our course would be helpful in both cases. Customer relationship manager is a person who is responsible for company’s relationships with the buyers. We’ll look into main principles on which this work is built, learn basic concepts of customer relationship marketing, as well as the strategy for the customer-oriented approach.

If you have doubts about your approach towards customer relationships – don’t worry, in our course you’ll be able to study characteristics of the communication with particular types of people, especially with your key customers, and you’ll learn how to establish long-term, productive relationships with them. The knowledge you gain will be useful for your professional realization in the sales field, and will help you strengthen your position and improve your status.
Skills you will get:
  • Feedback processing
  • Dealing with objections
  • Negotiating
  • Customer-centric approach
  • Dealing with difficult clients

Course structure

Lesson 1. Relationship marketing

19:37 min
2 additional material
1 quiz
1 case
chevron icon

Lesson 2. Methods for improving your customer loyalty

11:05 min
2 additional material
1 quiz
1 case
chevron icon

Lesson 3. Main principles and techniques of communicating with the customer

10:36 min
1 additional material
1 quiz
1 case
chevron icon

Lesson 4. Identifying and creating customer needs

9:17 min
2 additional material
1 quiz
1 case
chevron icon

Lesson 5. Negotiating with a customer

7:35 min
1 additional material
1 quiz
1 case
chevron icon

Lesson 6. Face-to-face negotiations

7:10 min
2 additional material
1 quiz
1 case
chevron icon

Lesson 7. Working with customer’s objections and doubts

9:57 min
1 additional material
1 quiz
1 case
chevron icon

Lesson 8. Customer service after sales

11:15 min
2 additional material
1 quiz
1 case
chevron icon

Lesson 9. Tasks and functions of a key account manager

5:59 min
2 additional material
1 quiz
1 case
chevron icon

Certificate

Upon successful completion of the course, you will receive a certificate in your email. It will confirm the knowledge and skills you will have acquired.

Certificate

Reviews

Genry

5.0

Дмитрий

5.0

Recommendations