What is Change Management?

The starting point of change is recognizing that it is needed. So in this lesson you will explore the first stage of the model – Awareness.

The supplementary materials will help you learn how to assess your company’s needs and analyze its stakeholders.

Let's assume that you know that your company needs change and what kind of it.

The next step is to convince your employees of this. To implement and reinforce change, employees should have a desire to participate in it.

Desire is the second component of the ADKAR model. It is what we are going to explore in this lesson.

You’ll also learn how to motivate and reward employees.

Once the first two steps are completed and employees understand why changes are needed and want to implement them, the employee training phase – Knowledge – gets under way. If the change requires employees to implement new processes and procedures, you need to provide proper training and coaching. In this lesson, you'll learn how to do just that.

You’ll also learn how and what to teach employees.

You should realize why change is needed, want and know how to implement it. But knowledge doesn't mean you are able to put it into practice. In this lesson, you’ll learn about the fourth stage of the ADKAR model – Ability. It means the ability to put change into practice and achieve the desired outcomes.

You’ll also learn how to track employee performance.

Let's assume that your employees appreciate the value of change, they are motivated to implement it, and have the right skills, abilities, and potentialities. The question remains: how long will all this work? Will they keep up their conscious attitude to change and motivated to work at it? Will it be possible to resist the temptation to do things the old way? In order for all the innovations to take hold and for things not to roll back to the previous state, the new order needs to be reinforced. You’ll learn what this means and how to do it in the lesson.

The supplementary materials contain a table to help you design a step-by-step plan for organizing change in your company.